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Jeanswest customers most satisfied, says Roy Morgan

Iconic Australian Retailer, Jeanswest, has taken the top spot for Clothing Store of the Year 2020 in the Roy Morgan Customer Satisfaction Awards.

With the announcement originally planned for later this month at a Gala Event, organisers moved to release the results early today, which was great news for the retailer.


Roy Morgan collected data from 50,000 people throughout Australia to determine each industry’s most exceptional company for customer satisfaction for 2020.




Jeanswest, with 104 stores across Australia, was awarded the Clothing Store of Year for 2020, outperforming retailers including Cotton On, Just Jeans, Rivers, Rockmans and Zara.


George Yeung, Managing Director of Jeanswest, was delighted to learn of the win, saying it was a reflection of the high standards of the Jeanswest team across the country, even under the most challenging of circumstances in 2020.


“2020 was a tough year for retail. Our focus was to ensure that customer satisfaction continued to be at the core of everything we do as a business. To win this award means a great deal to the Jeanswest team, who are always working to make sure our customers have a great experience and always get that great Jeanswest fit,” said George.

Today, George joins team members and loyal customers across Australia in celebrating the moment.


“This award represents the dedication from our star team across the country. I would like to thank each of our team members in every store, and online, for their extraordinary work,” said George.


Jeanswest has become known for its customer service and high-quality merchandise, previously winning the Roy Morgan Customer Satisfaction Awards in 2016 and 2017. Recently opening the doors to three new locations with three more planned to open in 2021, Jeanswest is committed to providing the highest quality denim at prices that lead the market, serviced always by a passionate and friendly team.


Roy Morgan’s customer satisfaction ratings are calculated from an annual survey of 50,000 Australians – the world’s most comprehensive ongoing single source survey. Covering 40 categories across all industries, the yearly award is presented to the organisation from each category with the highest number of top monthly ratings for customer satisfaction throughout the previous 12 months.


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